cranebinder.com


FAQ

1.
How can I order the SHP Advanced hybrid ring binder?
2.
What are my payment options?
3.
How long does it take to get my order?
4.
Who can I phone to help me with my order?
5.
Can you print my company logo and titles?
6.
Are all Crane Binder products available online?
7.
How do I reorder?
8.
How are shipping and handling costs calculated?
9.
Can I specify delivery via my own carrier, MTR FRT or package?
10.
What is the proper name for your hybrid binder?
11.
My hybrid SHP binder is locked without closing and we cannot get sheets in or out. What's the remedy?
12.
Who invented the Swing Hinge Prong Binder?


1.
How can I order the SHP Advanced hybrid ring binder?
1. Online:Use the online catalog to place your order (requires computer traditional steps)
2. Select Products available with shopping cart as indicated. Offerings will increase.
3. By phone 1-800-298-5555 Monday through Friday 8:00 A.M. - 6:00 P.M. ET
4. By FAX 1-800-631-5747 24/7, complete your order form and fax it to us.
    Non web very secure.
5. By email attachment
6. By mail: Print out and complete the order form and return it to Crane Binder Technologies,
   9400 Watson Rd  St.Louis, MO 63126
7. Contact your local Crane sales representative or reseller and they will be able to assist you.

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2.
What are my payment options?
You can choose from these payment options:
Credit card: We accept Visa, MasterCard and American Express. Stock orders are charged as your order ships, which is usually within 3-6 business days. You will be advised of approximate processing and shipping times by email within 24 hours of placing your order.

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3.
How long does it take to get my order?
You'll get what you need fast!
All stock items are shipped within 2-3 days. Most standard imprinted products are shipped in 6-10 working days. Please allow time for ground delivery.
Need it faster? At your request we'll ship ant Crane Binder product via UPS next day or FEDEX. Gasoline prices make OVERNIGHT expensive. Shipping charges will be added to your invoice.

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4.
Who can I phone to help me with my order?
Our friendly reps are ready to help you! Our knowledgeable sales representatives are specialist who know merchandise and how it can work for you. Just phone 1-800-298-5555. No matter what your question, we have the answer.

Of course you can email us at info@cranebinder.com or call for an order update to ask questions about an order you've already placed. We promise to make it right. Just call our Customer Service Line 1-800-622-2331. Monday through Friday 8:00 A.M. - 6:00 P.M. ET

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5.
Can you print my company logo and titles?
Absolutely! Here's what you need to know:
Place your order before you transmit your logo. You may transmit your logo via email attachment. Artwork should be vector based and converted to outlines. Black and white artwork (1200 dpi.) by regular mail.

Note that the order was places over the internet by writing "Internet Order" at the top of your form.

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6.
Are all Crane Binder products available online?
For your convenience, our most popular products are available online. However, you may find some products on our web site that ask you to "Please call to order". These products require special end user application attention.

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7.
How do I reorder?
It' easy. Just phone and reference your prior job number and invoice number. We will retrieve order information from our database.

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8.
How are shipping and handling costs calculated?
Our shipping and handling fee is intended to cover normal cost related to processing your order including the handling, packaging and delivery of the products you have purchased. Estimated shipping cost is based on products weight, delivery destination and level of service. Handling fees are based on the total order value.

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9.
Can I specify delivery via my own carrier, MTR FRT or package?
Yes - we are happy to use your UPS or FEDEX account for package delivery. Please request at the time the order is placed.

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10.
What is the proper name for your hybrid binder?
SHP™ is the proper trade marked name created and owned by Crane Binder Technologies. SHP™ is an acronym for Super High Performance. It is a hybrid because the original was a deliberate re engineering to combine the best features of ring and post binder types yet eliminate the problems. Remember performance is keyword in the name. Our intent is to teach users to use the term SHP™ binder.

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11.
My hybrid SHP binder is locked without closing and we cannot get sheets in or out. What's the remedy?
Easy solution. You just got ahead of yourself. Not unusual for first time users. You have to reverse the steps you did in unlocking SHP™ binder. Remedy is to push the lock button and release top cover, fold the wing rings IN to lock sheets then lock cover.

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12.

Harry B McBee is listed as inventor of Swing Hinge Prong Binder Letters Patent issued May 7,1957 - 2,791,220. Mr McBee's novel invention Added enormous value to active users of large capacity ring binders. (e.g.) Mission Critical Documents Nuclear Power. Sadly,

Harry B McBee died in 1956, never to see actual patent issued.

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